Shipping & Returns
I aim to despatch all orders within 3 working days and all my parcels are sent via Royal Mail. If you need your items faster, please contact me and I will try and help.
Free UK shipping on all orders over £15
Free shipping on UK Procrastination Paper subscriptions
My shipping is based on weight and calculated at checkout. Items up to 100g cost £2.00 to ship.
All items are sent via Royal Mail 1st class.
I ship internationally from the UK. Shipping is calculated at checkout, and there is a shipping calculator for your convenience.
Items up to 100g cost £3 for Europe and £4 for the rest of the world
International Procrastination Paper subscribers will pay £3 shipping.
Items outside the UK are sent via Royal Mail Airmail. No tracking codes are available for this service.
Depending on your location items can sometimes take up to 21 days to arrive, though it generally takes around 5-7 days.
Returns & Replacements
Can I return an item?
Yes - please email me with your order number and the reason for return. I will ask you to return the unused item to me in its original packaging, within 30 days of your purchase.
Return postage is your responsibility to cover and I cannot refund postage costs.
If you would prefer a credit note or an exchange, just let me know in your email.
My item was broken, can I get a refund?
Oh no, I'm so sorry! Please email me if there's something not right with your items so I can put it right. I will either send you a new item or refund you (minus shipping costs), depending on what we agree.
Check my refund policy for more information.